{"id":21577,"date":"2024-10-20T12:38:22","date_gmt":"2024-10-20T17:38:22","guid":{"rendered":"https:\/\/fedepapa.com\/home\/?page_id=21577"},"modified":"2025-04-28T15:04:47","modified_gmt":"2025-04-28T20:04:47","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/fedepapa.com\/home\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21577\" class=\"elementor elementor-21577\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d486c7d e-flex e-con-boxed e-con e-parent\" data-id=\"d486c7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99866cb elementor-widget elementor-widget-text-editor\" data-id=\"99866cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Formulario de PQRS<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32bd896 e-flex e-con-boxed e-con e-parent\" data-id=\"32bd896\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f37a91 elementor-widget elementor-widget-text-editor\" data-id=\"3f37a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21576-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"21576\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/21577#wpcf7-f21576-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21576\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21576-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"container-form\">\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Solicitud: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitud\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo-solicitud\"><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Solicitud\">Solicitud<\/option><option value=\"Sugerencia\">Sugerencia<\/option><option value=\"Denuncia\">Denuncia<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Tipo de solicitante: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-solicitante\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo-solicitante\"><option value=\"Persona natural\">Persona natural<\/option><option value=\"Persona Jur\u00eddica\">Persona Jur\u00eddica<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Nombre Completo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-completo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-completo\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Tipo de identificaci\u00f3n: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-identificacion\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo-identificacion\"><option value=\"CC\">CC<\/option><option value=\"TI\">TI<\/option><option value=\"TP\">TP<\/option><option value=\"CE\">CE<\/option><option value=\"CUI\">CUI<\/option><option value=\"RC\">RC<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> N\u00famero de identificaci\u00f3n:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"identificacion\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"identificacion\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Raz\u00f3n social:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"razon-social\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"razon-social\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Nit:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nit\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nit\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Pais:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pais\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"pais\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Departamento:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Municipio:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"municipio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"municipio\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Direcci\u00f3n:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Correo electr\u00f3nico:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Tel\u00e9fono:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-12\">\n\t\t\t<p><label> Tu Solicitud (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"solicitud\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"solicitud\"><\/textarea><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> Adjuntar archivos o documentos:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adjuntos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"adjuntos\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-6\">\n\t\t\t<p><label> \u00bfC\u00f3mo desea recibir su respuesta?:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"radio-241\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"radio-241\" value=\"Correo electr\u00f3nico\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Correo electr\u00f3nico<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"radio-241\" value=\"Tel\u00e9fono\" \/><span class=\"wpcf7-list-item-label\">Tel\u00e9fono<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"radio-241\" value=\"Correo certificado\" \/><span class=\"wpcf7-list-item-label\">Correo certificado<\/span><\/label><\/span><\/span><\/span><br \/>\n<label>*La opci\u00f3n de correo certificado tiene costo seg\u00fan la residencia.<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Aceptopoltica\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><span class=\"wpcf7-list-item-label\">Acepto Pol\u00edtica de Tratamiento de Datos<\/span><input type=\"checkbox\" name=\"Aceptopoltica[]\" value=\"Acepto Pol\u00edtica de Tratamiento de Datos\" \/><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"row\">\n\t\t<div class=\"col-12 send-btn\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" 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